Tidio
An all-in-one platform combining live chat, AI chatbots, and help desk tools to automate support and boost sales for SMBs.
What is Tidio?
Tidio is a comprehensive customer service platform designed specifically for small and medium-sized businesses (SMBs) and e-commerce stores. It unifies live chat, AI-driven automation, and a multi-channel help desk into a single dashboard. The platform features Lyro AI, a conversational agent powered by Claude (Anthropic), which resolves customer inquiries with human-like precision using only your provided knowledge base, and Flows, a visual no-code builder for automating sales and lead generation tasks.
Key Features & Capabilities
- Lyro AI Agent: A conversational AI that understands natural language and provides cited, reliable answers based on your website or FAQ data.
- No-Code Flow Builder: A visual drag-and-drop tool with 40+ templates for automating tasks like lead qualification, cart abandonment recovery, and order tracking.
- Omnichannel Support: Manage conversations from live chat, email, Instagram, Messenger, and WhatsApp in one unified inbox.
- Sales Automation: Proactively engages visitors based on behavior to recommend products and increase conversion rates.
- Ticketing System: Converts chats and emails into organized tickets, allowing teams to prioritize and assign tasks efficiently.
How to Use Tidio
Tidio is built for quick setup and immediate impact on customer support quality:
- Install the Widget: Add the Tidio chat widget to your site via native plugins for Shopify, WordPress, or by pasting a simple JavaScript snippet.
- Train Lyro AI: Provide a source for your AI’s knowledge by entering your website URL, uploading FAQ documents (PDF/CSV), or importing help center articles.
- Set Up Automation Flows: Use the visual builder to select a template, such as "Cart Abandonment" or "Lead Qualification," and customize the triggers and responses to match your site's behavior.
- Unify Channels: Connect your Facebook, Instagram, and WhatsApp accounts to manage all customer DMs from the Tidio dashboard.
- Monitor & Optimize: Review chat transcripts and analytics to see which questions Lyro resolves and identify areas where your knowledge base needs updating.
Starting from
- Connect your CRM, marketing, or automation tools seamlessly.
- Automate workflows by combining multiple AI tools.
- Train your team to master AI tools quickly.
- Get ongoing support for updates and scaling.
Tidio provides a powerful solution for reducing cart abandonment in e-commerce. By detecting specific visitor behaviors, such as moving the cursor toward the close button, the AI can trigger proactive assistance or time-sensitive offers. This targeted intervention helps recover lost revenue and improves the overall conversion rate of the digital storefront.
Tidio specializes in reducing the support burden for online retailers through Lyro AI. By learning from existing documentation, the AI agent provides instant, accurate answers to routine customer questions. This allows support teams to focus on complex high-value interactions while ensuring customers receive 24/7 assistance, leading to higher customer satisfaction scores.
Sales teams utilize Tidio to transform passive website traffic into qualified pipeline. Through automated flows, the platform engages visitors at the moment of highest interest, asking qualifying questions and routing prospects to the right department. This ensures that sales representatives spend their time on leads that meet the company's ideal customer profile, increasing overall sales efficiency.
- High Resolution Rate: Lyro AI can automate up to 70% of routine inquiries, significantly reducing agent workload.
- Easy Setup: No-code interface and deep e-commerce integrations make it accessible for non-technical users.
- Trusted Accuracy: Lyro only answers based on your data, minimizing the risk of AI hallucinations or false info.
- Usage-Based Pricing: Costs can scale quickly as billable conversations and AI interactions increase.
- Limited Customization: Advanced branding and full API access are restricted to higher-tier Enterprise (Plus) plans.
This tool is specifically for Shopify and e-commerce store owners who want to resolve customer inquiries automatically using a knowledge-based AI agent. It offers an easier, no-code setup for small merchants than technical customer service platforms like Freshworks.
Freshworks AI
HubSpot AI
- High Resolution Rate: Lyro AI can automate up to 70% of routine inquiries, significantly reducing agent workload.
- Easy Setup: No-code interface and deep e-commerce integrations make it accessible for non-technical users.
- Trusted Accuracy: Lyro only answers based on your data, minimizing the risk of AI hallucinations or false info.
- Usage-Based Pricing: Costs can scale quickly as billable conversations and AI interactions increase.
- Limited Customization: Advanced branding and full API access are restricted to higher-tier Enterprise (Plus) plans.
