Freshworks AI
Freshworks Freddy AI automates support tasks; triage and agent assistance to improve service and IT workflows.
What is Freshworks AI?
Freshworks AI—powered by Freddy AI—helps businesses automate customer support, sales processes, and internal service operations. It enhances CRM, help desks, and IT service management with intelligent workflows and conversational automation.
Key Features & Capabilities
- AI chatbots for customer support, IT help desks, and internal operations.
- Automated ticket classification, priority scoring, and agent assistance.
- Sales intelligence features like deal recommendations and intent analysis.
- Workflow automation for repetitive tasks across CRM and support systems.
- Unified insights combining customer history, conversations, and behavioral data.
- Seamless integration across Freshdesk, Freshsales, Freshservice, and external platforms.
Freshworks AI is ideal for support teams, sales teams, IT departments, and growing businesses looking to scale efficiently.
How to use
- Log in to Freshworks and enable Freddy AI features in Admin settings.
- Choose a product (Freshdesk, Freshservice, Freshsales) and enable AI assistants.
- Configure canned responses, routing rules, and data sources the assistant may use.
- Train or tune the assistant with example tickets and priority rules.
- Deploy assistant to handle first-touch replies, or use suggestions for agents to accept/edit.
- Monitor bot performance, ticket resolution rates, and refine rules over time.
Note: Freddy supports prebuilt vertical agents and custom connectors — see Freshworks docs for connectors.
Starting from
- Connect your CRM, marketing, or automation tools seamlessly.
- Automate workflows by combining multiple AI tools.
- Train your team to master AI tools quickly.
- Get ongoing support for updates and scaling.
Resolve customer queries faster with AI-generated responses; ticket categorization; and routing automations.
Automate repetitive service; HR; and operations workflows with AI-predictive triggers.
AI helps reps craft messages; identify hot leads; and shorten sales cycles across industries.
Deploy bots that assist employees with IT; HR; and operational support requests.
This tool is specifically for customer support and IT service teams looking to automate ticket triage and agent assistance within their existing helpdesk. It focuses on practical, vertical-specific service automations that are often easier to deploy than general-purpose CRM AI bots.
HubSpot AI
Tidio
- High Resolution Rate: Lyro AI can automate up to 70% of routine inquiries, significantly reducing agent workload.
- Easy Setup: No-code interface and deep e-commerce integrations make it accessible for non-technical users.
- Trusted Accuracy: Lyro only answers based on your data, minimizing the risk of AI hallucinations or false info.
- Usage-Based Pricing: Costs can scale quickly as billable conversations and AI interactions increase.
- Limited Customization: Advanced branding and full API access are restricted to higher-tier Enterprise (Plus) plans.
