💡 Overview
Expanding into international markets like Europe or Asia often requires expensive multilingual staff. This guide shows you how to use DeepL AI integrated with Zendesk to empower your existing English-speaking team to handle complex support tickets in 30+ languages. Unlike basic browser translation, this integration preserves technical terminology and professional tone, ensuring a premium customer experience regardless of the user's location.

🌍 Step 1: Connecting the Translation API

1. Generate a Pro API key from your DeepL account to ensure data privacy (GDPR compliant).
2. Install the DeepL app within your Zendesk Support instance.
3. Configure 'Automatic Detection' to identify the customer's language the moment a ticket is opened.

🤖 Step 2: Real-Time Translation Workflows

When a ticket arrives in German or Japanese, the agent sees the English translation instantly. When the agent replies in English, the DeepL algorithm converts it back to the customer's native tongue. This occurs inside the Zendesk ticket interface, maintaining a single source of truth for all communications.

⚖️ Step 3: Quality Control & Custom Glossaries

To avoid mistranslating product-specific terms (e.g., your software's unique feature names), set up a DeepL Glossary. This ensures that 'AiGanak Sync' is never translated literally, maintaining your brand integrity across all 31 supported languages.

🚀 How We Can Help

Our $499 Implementation Covers:
✅ DeepL API & Zendesk secure integration.
✅ Multi-language Glossary setup for brand consistency.
✅ Training for your support leads on managing global ticket queues.